Pricing Policy: We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product, service, subscription or plan is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any overpayment made by you (as applicable).

We reserve the right to alter all product, service subscription or plan pricing and features without notice. Prices throughout the website are quoted in SG dollars, and payment can only be accepted in SG Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase. 

If products you have ordered are unavailable, you will be notified as soon as possible. In case of unavailability of the Product and if your payment has been accepted, ACAD Pte Ltd will refund the sums paid within 15 days of such payment being accepted.

Cancellation Policy:  Any cancellation of orders is subjected to a minimum 20% charge of confirmed order value; subject to ACAD Pte Ltd's discretion.  
PayPal Policy:  PayPal fees are non-refundable 

Lead Time Policy: For each Software purchase order, the time between the placement of the order and the ready license may take any time within 7 working days. 

Technical Support Policy: ACAD Pte Ltd will provide online technical support for selected products

Training Reschedule Policy: We reserve the right to reschedule training dates without prior notice. Participants must submit a rescheduled request at least 5 business days before the scheduled training date. Reschedule requests should be made in writing via email.

Training Cancellation/Refund Policy:

Participants must submit a written cancellation request via email at least 5 business days before the course start date. Cancellations made within this timeframe will be eligible for a full refund of any course fees paid. Cancellation requests received after this period will not be eligible for a refund. Exceptions to this policy may be considered case-by-case for medical emergencies or other unforeseen circumstances.

Refunds will be processed within 14 business days from the date of the approved cancellation request. All refunds will be issued using the original payment method unless otherwise agreed upon.

Cancellation Policy: Unless otherwise agreed in writing and signed by an authorized representative of ACAD Pte Ltd, all purchase orders for Hardware shall be non-cancellable and non-returnable.

Lead Time Policy: For each Hardware purchase order, ACAD Pte Ltd will provide the buyer with an estimated delivery date based on the hardware quantities and stock availability being ordered. 

Limited Warranties Policy: All Hardware warranty is followed in accordance with the principle offered.

Damage/Repair Policy: The customer should carefully inspect the Hardware upon its delivery. The customer should maintain all original packaging upon receiving the Hardware until the Hardware has been installed and is found to be in proper working order. If the Hardware arrives at Customer damaged or defective at initial delivery, Customer must notify ACAD Pte Ltd Customer Support at sales@acad.sg within 7 days from the Delivery Date of the condition of the Hardware and obtain return instructions if needed.